Jack is a 13-year-old who was seen along with his mother in
the pediatric clinic by Dr. Rosen due to concerns about school.
He is scheduled for a 15-minute appointment, and Dr. Rosen is already
almost 60 minutes behind schedule. As Dr. Rosen is reading the chart
outside the door, his nurse walks by and states, "That
mom has called three times today, so make sure you see the note
I left you on the chart before you go in there."