Public-Academic Partnerships: A Public-Academic Partnership to Support a State Mental Health Authority's Strategic Planning and Policy Decisions

The first step in the process of organizing an advisory panel is for staff from the academic center and the public partner to clarify the focus of the meeting. This ensures that the questions addressed by the panel accurately capture the issues of greatest import to the public partner. Planning meetings with OMH focus on the key questions that need answers before OMH takes the next steps.

Several criteria are considered in setting the advisory panel meeting agenda so that recommendations are practical, measurable, and meaningful. In our case, the CPI gathers perspectives and information that help OMH understand the benefit of a practice, the costs and risks associated with implementation, the sustainability of a practice, the degree to which the current system is positioned to integrate new practices, the supports and resources needed, the number of stakeholders likely to be affected, the degree to which the practice is consistent with current regulatory and fiscal systems, and the training and resource demands associated with the practice.

On the basis of the information needs and administrative challenges or opportunities outlined by OMH, CPI enlists topic-area experts from within and beyond its home institution. Because researchers typically are eager to affect policy, acceptance rates have been very good. Panel membership also emphasizes the inclusion of various stakeholder groups, such as advocacy organizations, service providers, and consumers, who reflect a diversity of cultural backgrounds and perspectives.

Before the panel advisory meeting convenes, presenters and participants receive an orientation by e-mail that describes the purpose and focus of the meeting so that they can come prepared to address key areas of concern to OMH. At the meeting, the OMH commissioner or a member of the commissioner's cabinet outlines why the topic is important to OMH. Panel members report the current state of the evidence on the topic and what is known about facilitators of and barriers to adoption. This part of the meeting may include participation by researchers, policy makers, service providers, consumers, family members, and advocacy organizations. The presentations are discussed and alternative interpretations of the information presented are considered. When possible, consensus recommendations are developed. Finally, the panel decides on its next steps, for example, to draft and distribute a summary for comment or to further analyze existing data sets.

In 2003, OMH created the Family Institute for Education, Practice, and Research at the University of Rochester to promote family-oriented services through training, resource development, and consultation to providers in New York State. At the time OMH approached CPI, OMH and the Family Institute had had several years of experience providing training and consultation supports to mental health programs interested in adopting multiple-family groups (MFGs), the practice with the strongest empirical support at the time (1). Ultimately, 34 agencies volunteered to join this initial effort, and 26 agencies (76%) successfully implemented at least one MFG. Ultimately, the challenges associated with sustaining and expanding this practice precluded widespread uptake, and OMH began to look for alternative approaches to involve families in a client's treatment.

OMH and the Family Institute had explored brief approaches believed to have broad applicability across program types, clinical conditions, and cultural populations. This led to the development of consumer-centered family consultation (CCFC), a brief approach shaped by integrating the perspectives of consumers and stakeholders from various cultural backgrounds (2). CCFC is a highly transparent process with a defined scope and purpose. It consists of one to three meetings that involve the consumer, one or more family members, and the consumer's mental health practitioner. The focus of the meeting is to discuss practical information related to the consumer's mental health problems, treatment, and recovery; general guidance on how family members can be supportive; and education about resources available in the community, including the National Alliance on Mental Illness (NAMI).

In 2006, nearly 50 agencies from various mental health programs joined OMH and the Family Institute to examine the practicality, value, and organizational challenges associated with implementing CCFC. After 18 months of experience with this approach, the Family Institute had collected utilization data, information on lessons learned, and questions about CCFC in its formative stage of development. Those early findings showed that staff in mental health agencies accepted the model and its utilization, prompting OMH to examine how CCFC compared with existing best practices across the nation for promoting family involvement in treatment.

Given the topic under review, the CPI director worked with the OMH deputy commissioner for adult services and the director of the OMH evidence-based practices initiatives to determine which researchers and stakeholder representatives to invite to participate in the advisory panel. CPI's academic partners identified prominent researchers in the family services field, and OMH staff identified local stakeholders. Eventually the group included family-oriented researchers, OMH policy makers, staff of provider organizations and NAMI, consumer advocates, and Family Institute faculty. [A list of attendees and their affiliations is available at the CPI Web site and in an online supplement to this column at ps.psychiatryonline.org.]

Panel members provided feedback and observations concerning the current state of the evidence base for interventions that involve family members and on OMH's efforts to implement CCFC. The researchers reviewed evidence suggesting that family interventions of short duration (four sessions) that place fewer demands on the family than the MFG intervention may provide significant benefits to consumers and their family members (3). For example, research from the U.S. Department of Veterans Affairs (VA) suggests that a single, long-term approach, such as family psychoeducation, does not meet the needs of all families. Rather, a menu of family-involving services, including family education and short-term family consultation, should be available and has now been included in the VA Uniform Mental Health Services package (4).

Finally, research suggests that successful engagement starts with exploring the deeply felt concerns of consumers about involving family members. Interviews with consumers revealed that many are grappling with concerns about personal autonomy, independence, and burden on family members (5). As part of the discussion at the meeting, researchers mapped key elements of CCFC to the research literature and found none that conflicted with services involving families of adult clients that were known to be acceptable and effective.

Administrators of agencies that implemented the CCFC approach were eloquent both in their support of the model as a relatively “easy lift” and of the need for low-burden ways to assess implementation fidelity. CCFC was praised as a brief, feasible approach that was integrated easily into the core clinical process. Providers also supported continued refinement of the intervention, especially the development of a manual and clinical forms that would serve as memory aids and as a means of monitoring uptake of the intervention. They also requested flexible instructional resources such as DVDs and online training.

Consumers and family members expressed an appreciation for the efforts of OMH to promote flexible approaches that are clearly described, less demanding of time, focused on mental health education, and respectful of consumer and family preferences. They regarded the emphasis on merging consumer and family perspectives that often reflect cultural and religious values as a strength of the CCFC approach. Successful policy decisions that promote specific practices must be informed by the recipients of these practices. This means ensuring that consumers' and family members' perspectives are reflected in the design, evaluation, and adaptations of new practices.

The advisory panel endorsed OMH's decision to promote CCFC. It also presented several actionable and practical recommendations, including the need for a clear definition of the CCFC approach; a thorough evaluation of the CCFC pilot initiative; and an exploration of the kinds of resources and supports needed to promote staff competency and widespread implementation of the CCFC model. The panel also suggested that OMH consider adapting the CCFC approach to involve family members in support of specific evidence-based practices in the areas of work, health self-management, and co-occurring disorders.