PsychiatryOnline Help

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Frequently Asked Questions About Subscriptions

American Psychiatric Association Publishing
800 Maine Avenue S.W., Suite 900
Washington, DC 20024
(M-F 8:30 AM – 6:00 PM)
Phone: 800-368-5777, 202-459-9722
Fax: 202-403-3094
Email: [email protected]

Subscriptions

Subscription options & ordering
Want to see descriptions of subscription options, or ready to place an order? Visit the PsychiatryOnline Store, or contact Customer Service at 800-368-5777, 202-459-9722 or email [email protected]

Institutional subscriptions
Interested in a subscription for your organization? Contact us at [email protected] or by telephone at 1-800-368-5777 ext. 3729 or 1-202-559-3729. Please see appi.org/institutions for more information on institutional subscriptions.

Institutional Trials
Want to try PsychiatryOnline for free for institutional subscriptions? Please contact [email protected].

Print titles
Want to purchase a PsychiatryOnline book or journal (or any other titles from American Psychiatric Association Publishing) in print? Visit appi.org or call 1-800-368-5777 or 1-202-459-9722

Technical Support

Trouble Logging In?

Forgot your username or password?

Enter your email on our password reset page. If you have an account on APPI.org or Psychiatry.org then you will be taken to the password reset page on that site. Otherwise, you will receive an email from [email protected] with instructions for resetting your password. To avoid our reminder message being seen as spam, please first add [email protected] to your safe senders list in your email software.If you need any additional assistance please contact Customer Service at 800-368-5777, 202-459-9722 or email: [email protected]

Display/Browser Support

Why don’t I see more of the page when I go to a chapter?
How much of the page you see depends on your monitor screen resolution. We recommend viewing PsychiatryOnline at a screen resolution of 1024 x 768 (for best results) or 800 x 600 (minimum supported resolution).

Which browsers and platforms are supported?
PsychiatryOnline currently supports most recent releases of the following browsers: Microsoft Edge, Mozilla Firefox, Apple Safari, and Google Chrome on Windows and Mac operating systems.

Viewing on Mobile Devices

If you are accessing PsychiatryOnline on a web-capable mobile device (such as a smartphone), display of most pages and content will automatically be optimized for mobile viewing.

What are the technical requirements for viewing on mobile devices?

• PsychiatryOnline will accommodate a minimum screen resolution of 320 x 240 pixels.
• Supported mobile operating systems include but are not limited to: iOS, Android and Windows 10 Mobile.
• The leading products from the top mobile manufacturers in the United States by web usage are supported.

Institutional Users:

If your access is via your institution, you must be within your institution’s Wi-Fi network with a recognized IP address for onsite access. To access personalization features, you will be asked to log in to your "My POL" account. To create or update an account, go to psychiatryonline.org from a desktop or laptop computer while authenticated by your institutional subscription, click the “My POL” link from the homepage, and follow the instructions.

You can also pair a device to your institutional subscription for offsite access. For more information, please see our Mobile Access Guide at appi.org/institutions

Frequently Asked Questions about Subscriptions

How do I subscribe?
For individual subscriptions, visit our PsychiatryOnline Store or click the “Subscriptions” link in the site footer and select the subscription option that best suits your needs, then follow the on-screen instructions to submit your credit card in our secure online store. You’ll be asked to create a username and password during the purchasing process; you can use them to access your subscription immediately after your purchase transaction is complete.

For information about site licenses for institutions, visit our Institutional Subscriptions page.

Do I need a subscription to access the books and journals on this website?
You can view tables of contents and abstracts and run searches without having a subscription to give you a better idea of the range of content offered at PsychiatryOnline. However, you must purchase a subscription before you can view full text of chapters or journal articles. The two exceptions to this are our newsletter, Psychiatric News, and our open access journal, Psychiatric Research and Clinical Practice, which are both freely accessible.

For more information about subscription options, including to purchase online to allow immediate access, visit our PsychiatryOnline Store or click the “Subscriptions” link in the site footer.

When does my subscription start?
Your subscription will start as soon as your payment clears. For subscriptions ordered online with a credit card, this will be immediately after the credit card transaction is complete. For orders placed via phone, fax, or mail, this will be when your payment is recorded; you will receive email notification when your subscription begins.

How will I renew my subscription?
You may renew your subscription by visiting our store at appi.org or by contacting Customer Service at 800-368-5777, 202-459-9722 or email [email protected]

What books and journals do I get access to with my subscription?
We offer several subscription options. Learn more on our options for individuals at the PsychiatryOnline Store and options for institutions at appi.org/institutions

Is the FOCUS journal included in PsychiatryOnline package subscriptions?
FOCUS: The Journal of Lifelong Learning in Psychiatry is not included in any of the PsychiatryOnline subscription packages. Subscribe to FOCUS.

Does American Journal of Psychiatry CME come with my subscription?
American Journal of Psychiatry CME is a separate product that must be purchased separately from American Journal of Psychiatry subscriptions. Go to CME & Self-Assessment to see available CME courses and link to purchase information.

How do I change information in my personal profile, for example, updating my email, mailing address, or telephone number?
Please contact Customer Service at 800-368-5777, 202-459-9722 or email: [email protected].

How private is the information that I supply when registering?
PsychiatryOnline and American Psychiatric Association Publishing take your privacy concerns very seriously. We are committed to protecting your personal information at all times. We appreciate that you provide us with your personal data. By sharing this information with us, you allow us to make the process of purchasing and managing your subscription more convenient, reliable, and seamless. Except for the purposes indicated in the Privacy Policy, we will NOT disclose, share, sell, or rent your email address or credit card number to any third party.

Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the single user who registered. When you agreed to the Terms of Use for PsychiatryOnline, you committed to keeping your username and password confidential. You are responsible for promptly notifying American Psychiatric Association Publishing of any disclosure or unauthorized use of your username and password. In that case, you will be assigned a new username and password. You may be liable for any damages that occur prior to such notification, including charges incurred as a result of the unauthorized use of your credit card.

Can I cancel my subscription?
You may cancel your subscription at any time during your subscription. Refunds will be prorated over the remaining balance of your subscription term. To cancel, please contact Customer Service at 800-368-5777, 202-459-9722 or email: [email protected].

Are American Psychological Association members or members of other related organizations eligible for discounts?
No. Only members of the American Psychiatric Association are eligible for special APA member rates for individual subscriptions.

Can I download and print the books that are included with PsychiatryOnline subscriptions?
The books are intended for online use and cannot be downloaded to be viewed "offline" to a personal computer.

How do I cite information I find in the PsychiatryOnline collection?
For online publications that also exist in print form, you should always cite the version you consulted. Be sure to check with your publisher about the exact format you should use for citing online resources.

We include Digital Object Identifiers (DOIs) with each resource to help you cite the online versions. DOIs are used to persistently identify content in the digital environment. Because DOIs don't change over time (even if the content is moved), they are useful for citing online information. You'll see the DOI at the top of each content section. (More info can be found at doi.org.)

For online books, include as much publication information as you can collect. Also include the DOI and the specific web address (URL) on which you found the cited information, along with the date you last accessed it.

Example: Tanguay PE: Autism spectrum disorders, in Dulcan's Textbook of Child and Adolescent Psychiatry. Edited by Dulcan MK. Washington, DC, American Psychiatric Publishing, 2010. DOI:10.1176/appi.books.9781585623921.455877. Available at: http://psychiatryonline.org/content.aspx?bookid=24&sectionid=1311282. Accessed March 20, 2013.

Cite online journal articles similarly to how you'd cite their print versions, including volume number, page numbers, and year (if they are included). Also include the DOI and web address (URL) on which you found the article and the date you last accessed it.

Example: Stroup TS, Lieberman JA, McEvoy JP, et al: Effectiveness of olanzapine, quetiapine, and risperidone in patients with chronic schizophrenia after discontinuing perphenazine: a CATIE study. Am J Psychiatry 164:415–427, 2007. doi:10.1176/appi.ajp.164.3.415. Available at: http://ajp.psychiatryonline.org/cgi/content/full/164/3/415 Accessed March 20, 2007.

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