The foundation of the diagnostic workup of the older adult experiencing a psychiatric disorder is the diagnostic interview. Unfortunately, in this age of increasing technology in the laboratory and standardization of interview techniques, the art of the clinical interview has suffered. In this chapter the core of the psychiatric interview, including history taking, assessment of the family, and the mental status examination, is reviewed. To supplement the clinical interview, structured interview schedules and rating scales that are of value in the assessment of older adults are described. Finally, techniques for communicating effectively with older adults are outlined.
History
The elements of a diagnostic workup of the el-derly patient are presented in Table 1. To obtain historical information, the clinician should first interview the patient, if it is feasible. Then permission can be asked of the patient to interview family members. Members from at least two generations, if available for interview, can expand the perspective on the older adult’s impairment. If the patient has difficulty in providing an accurate or understandable history, the clinician should concentrate especially on eliciting the symptoms or problems that the patient perceives as being most disabling, then fill the historical gap with data from the family.
Present illness
DSM-IV and its text revision, DSM-IV-TR (
American Psychiatric Association 1994,
2000), provide the clinician with a useful catalogue of symptoms and behaviors of psychiatric interest that are relevant to the diagnosis of the present illness. Symptoms are bits of data—the most visible part of the clinical picture and generally the part most easily agreed on among clinicians. Symptoms should be defined in such a way that, if clinicians each obtain equivalent information, minimal disagreement arises about the presence or absence of a symptom. The decision about whether those symptoms form a syndrome or derive from a particular etiology must be determined independently of the data collection on symptoms (see Chapter 2, “Demography and Epidemiology of Psychiatric Disorders in Late Life,” in
The American Psychiatric Publishing Textbook of Geriatric Psychiatry, 3rd ed.).
Even so, the clinical interaction may be confounded by bias when a clinician communicates with an older adult about psychiatric symptoms. As many insightful clinicians, such as
Eisenberg (1977), have recognized, physicians diagnose and treat diseases—that is, abnormalities in the structure and function of body organs and systems. Patients have illnesses—experiences of disvalued changes in states of being and in social function. Disease and illness do not maintain a one-to-one relationship. Factors that determine who becomes a patient and who does not can be understood only by expanding horizons beyond symptoms. In other words, patienthood is a social state (
Eisenberg and Kleinman 1981). During the process of becoming a patient, the older adult, usually with the advice of others, forms a self-diagnosis of his or her problem and makes a judgment about the degree of ill-being perceived. For some, illness is perceived when a specific discomfort is experienced. For others, illness reflects a general perception of physical or social alienation and despair. Given that few uniform, satisfactory definitions of illness (or ill-being) exist, it is not surprising that terms for wellness (or well-being) also mean different things to different people. The historical background and the values of the older adult in a social class and culture contribute to the formation of constructs regarding the nature of the problem, the cause, and the possibility for recovery.
For this reason, the clinician must take care to avoid accepting the patient’s explanation for a given problem or set of problems. Statements such as “I guess I’m just getting old and there’s nothing really to worry about” or “Most people slow down when they get to be my age” can lull the clinician into complacency about what may be a treatable psychiatric disorder. On the other hand, the advent of new and disturbing symptoms in an older adult between each office visit can exhaust the clinician’s patience to the point at which adequate pursuit of the problem is derailed. For example, the older adult with hypochondria whose difficulty with awakenings during the night is increasing may insist that this symptom be treated with a sedative and plead with the clinician not to allow continual suffering. In the clinician’s view, however, the symptom is a normal accompaniment of old age and therefore should be accepted. Distress over changes in functioning, such as sexual functioning, may overwhelm the older adult patient and, especially if the clinician is perceived as unconcerned, may precipitate self-medication or even a suicide attempt.
To prevent attitudinal biases when eliciting reports by the older adult (which may result in missing the symptoms and signs of a treatable psychiatric disorder), the clinician must include in the initial interview a review of the more important psychiatric symptoms in a relatively structured format. Common symptoms that should be reviewed include excessive weakness or lethargy; depressed mood or the blues; memory problems; difficulty concentrating; feelings of helplessness, hopelessness, and uselessness; isolation; suspicion of others; anxiety and agitation; sleep problems; and appetite problems. Critical symptoms that should be reviewed include the presence or absence of suicidal thoughts, profound anhedonia, impulsive behavior (“I can’t control myself”), confusion, and delusions and hallucinations.
The review of symptoms is most valuable when it is considered in the context of symptom presentation. When did the symptoms begin? How long have they lasted? Has their severity changed over time? Are there physical or environmental events that precipitate the symptoms? What steps, if any, have been taken to try to correct the symptoms? Have any of these interventions proved successful? Do the symptoms vary during the day (diurnal variation)? Do they vary during the week or with seasons of the year? Do the symptoms form clusters—that is, are they associated with one another? Which symptoms appear ego-syntonic and which symptoms appear ego-dystonic? As symptoms are reviewed, a specific time frame facilitates focus on the present illness. Having a 1-month or 6-month window enables the patient to review symptoms and events temporally, an approach not usually taken by distressed elders, who tend to concentrate on immediate sufferings.
Critical to the assessment of the present illness is an assessment of function and change in function. The two parameters that are most important (and not included in usual assessments of physical and psychiatric illness) are social functioning and activities of daily living (ADLs). Questions should be asked about the social interaction of the older adult, such as the frequency of his or her visits outside the home, telephone calls, and visits from family and friends. Many scales have been developed to assess ADLs; however, in the interview the clinician can simply ask about ability to get around (for example, walk inside and outside the house), to perform certain physical activities independently (such as bathe, dress, shave, brush one’s teeth, and pick out one’s clothes) and to do instrumental activities (such as cook, keep one’s bank account, shop, and drive).
Past history
Next, the clinician must review the past history of symptoms and episodes. The patient should be asked if he or she has had a similar episode or episodes in the past. How long did the episodes last? When did they occur? How many times in the patient’s lifetime have such episodes occurred? Unfortunately, the older adult may not equate present distress with past episodes that are symptomatically similar, so the perspective of the family is especially valuable in the attempt to link current and past episodes. Other psychiatric and medical problems should be reviewed as well, especially medical illnesses that have led to hospitalization and the use of medication. Not infrequently, the older adult has experienced a major illness or trauma in childhood or as a younger adult, but he or she views this information as being of no relevance to the present episode and therefore dismisses it. Probes to elicit these data are essential. Older adults may ignore or even forget past psychiatric difficulties, especially if these difficulties were disguised. For example, mood swings in early or middle life may have occurred during periods of excessive and productive activity, episodes of excessive alcohol intake, or periods of vague, undiagnosed physical problems. Previous periods of overt disability in usual activities may flag those episodes. An older person sometimes becomes angry or irritated when the clinician continues to probe. Reassurance regarding the importance of obtaining this information will generally suffice, except when dealing with a patient who cannot tolerate the discomfort and distress, even for brief periods. Older persons who have chronic and moderately severe anxiety or a histrionic personality style, as well as distressed Alzheimer’s patients, tolerate their symptoms poorly.
Family history
The distribution of psychiatric symptoms and illnesses in the family should be determined next. The older person with symptoms consistent with senile dementia or primary degenerative dementia is highly likely to have a family history of dementia. The genogram remains one of the best means for evaluating the distribution of mental illness and other relevant behaviors throughout the family tree. This genogram should include both of the parents, blood-related aunts and uncles, brothers and sisters, spouse(s), children, grandchildren, and great-grandchildren. A history should be obtained about institutionalization, significant memory problems in family members, hospitalization for a nervous breakdown or depressive disorder, suicide, alcohol abuse and dependence, electroconvulsive therapy, long-term residence in a mental health facility (and possibly a diagnosis of schizophrenia), and use of mental health services by family members (
Blazer 1984).
Of relevance to the pharmacological treatment of certain disorders in older adults—especially depression—is the tendency of individuals in a family to respond therapeutically to the same pharmacological agent. If the older adult has a depressive disorder and biological relatives have been treated effectively for depression, the clinician should determine what pharmacological agent was used to treat the depression. For example, a positive response to sertraline in a family member of the depressed older patient could make sertraline the drug of choice in treating that patient, assuming side effects are not at issue (
Ayd 1975).
Mendlewicz and colleagues (1975) remind us that accurate genetic information can be better obtained when family members from more than one generation are interviewed. Many psychiatric disorders are characterized by a variety of symptoms, so asking the patient or one family member for a history of depression is insufficient. Research on the genetic expression of psychiatric disorders in families requires the psychiatric investigator to interview directly as many family members as possible to determine accurately the distribution of disorders throughout the family. Such detailed family assessment is not feasible for clinicians, yet a telephone call to a relative with permission from the patient may become a standard of clinical assessment as the genetics of psychiatric disorders are clarified.
Context
Psychiatric disorders occur in a biomedical and psychosocial context. The clinician, although he or she will of course determine what medical problems the patient has experienced, might overlook a variation in the relative contribution of these medical disorders to psychopathology. The psychosocial contribution to the onset and continuance of the problem is just as likely to be overlooked. Has the spouse of the older adult undergone a change? Are the middle-aged children managing high stress, such as caring for an emotionally disturbed child and the loss of employment simultaneously? Are the grandchildren placing emotional stress on the elderly patient, perhaps requesting money? Has the economic status of the older adult deteriorated? Has the availability of medical care changed? Although many psychiatric disorders are biologically driven, they do not occur in a psychosocial vacuum. Environmental precipitants remain important in the web of causation leading to the onset of an episode of emotional distress and are critical to the assessment of the older adult.
Medication history
Next, it is essential to evaluate the medication history of the older adult. A careful review of medications by the clinician is essential, although this may be done by a nurse or a physician’s assistant. The clinician should ask the older person to bring in all pill bottles as well as a list of medications taken and the dosage schedule. A double check between the written schedule and the pill containers will frequently expose some discrepancy. Both prescription and over-the-counter drugs, such as laxatives and vitamins, should be recorded. The clinician can then identify the medications that are potentially critical in terms of drug-drug interactions and ask about them during subsequent visits.
Most elderly persons take a variety of medicines simultaneously, and the potential for drug-drug interaction is high. For example, concomitant use of fluoxetine and warfarin has been associated with an increase in the half-life of warfarin, which could lead to severe bruising (although this finding is not well documented). Some medications prescribed for older persons—such as the beta-blocker propranolol and the antihypertensive drug alpha-methyldopa—can exacerbate or produce depressive symptoms. Antianxiety agents and sedative-hypnotics can precipitate episodes of confusion and depression. Antidepressants, such as the tricyclics (TCAs), may adversely interact with other drugs, including the antihypertensive agent clonidine. Simultaneous administration of clonidine and a TCA may lead to poorly controlled episodes of hypertension with confusional episodes and possibly an exacerbation of vascular (multi-infarct) dementia. The physician, a nurse, a social worker, or a paraprofessional should carefully determine present and past medication use through a historical inventory and a review of the patient’s medicine containers brought to the office.
Older persons are less likely than younger persons to abuse alcohol, but a careful history of alcohol intake is essential to the diagnostic workup. Older persons do not usually volunteer information about their alcohol intake, but they are generally forthcoming when asked about their drinking habits. Substance abuse beyond alcohol and prescription drugs is rare in older adults but not entirely absent.
Family assessment
Clinicians working with older adults must be equipped to evaluate the family—both its functionality and its potential as a resource for the older adult. Geriatric psychiatry, almost by definition, is family psychiatry. Just as an elevated white blood cell count is not pathognomonic for a particular infectious agent yet is critical to the diagnosis, the complaint that “my family no longer loves me” does not reveal the specific problems in the family yet does highlight the need to assess the potential of that family for providing care and support for the older adult (
Blazer 1984). Determination of the nature of the family structure in interaction, the presence or absence of a crisis in the family, and the type and amount of support available to the older adult are the basic goals of a comprehensive diagnostic family workup.
The genogram detailing the distribution of illnesses across a family has already been described. A family tree review of individuals’ roles in the family, as well as of members’ availability to provide care to the older adult, is equally important. For clinical purposes, the family consists not only of individuals genetically related but also of those who have developed relationships and are living together as if they were related (
Miller and Miller 1979). Many older adults, especially those who have been widowed, have close friendships that are virtually familial.
A primary goal of the clinician, as advocate for the psychiatrically disturbed older adult, is to facilitate family support for the elder during a time of disability. At least four parameters of support are important for the clinician to evaluate as the treatment plan evolves. These include 1) availability of family members to the older person over time; 2) the tangible services provided by the family to the disturbed older person; 3) the perception of family support by the older patient (and therefore the willingness of the patient to cooperate and accept support); and 4) tolerance by the family of specific behaviors that derive from the psychiatric disorder.
The clinician should ask the older person, “If you become ill, is there a family member who will take care of you for a short period of time?” Next, the availability of family members who can care for the older adult over an extended period can be determined. If a particular member is designated as the primary caregiver, plans for respite care should be discussed. Given the increased focus on short hospital stays and the documented higher levels of impairment on discharge, the availability of family members becomes essential to the effective care of the older adult after hospitalization for a psychiatric, or combined medical and psychiatric, disorder.
What specific, tangible services can be provided to the older adult by family members? Even the most devoted spouse can be limited in the delivery of certain services because he or she may not drive a car, and therefore cannot provide transportation, or is not physically strong enough to provide certain types of nursing care. Generic services of special importance in the support of the psychiatrically impaired older adult at home include transportation; nursing services (such as administering medications at home); physical therapy; checking on or continuous supervision of the patient; homemaker and household services; meal preparation; administrative, legal, and protective services; financial assistance; living quarters; and coordination of the delivery of services. These ser-vices have been termed generic because they can be defined in terms of their activities, regardless of who provides the service. Assessing the range and extent of service delivery by the family to the functionally impaired older person provides a convenient barometer of the economic, social, and emotional burdens placed on the family.
Regardless of the level of service provided by the family to the older person, if these services are to be effective, it is beneficial for the older person to perceive that he or she lives in a supportive environment. These intangible supports include the perception of a dependable network, participation or interaction in the network, a sense of belonging to the network, intimacy with network members, and a sense of usefulness to the family (
Blazer and Kaplan 1983). Usefulness may be of less importance to some older adults who believe they have contributed to the family for many years and therefore deserve reciprocal services in their waning years. Unfortunately, family members, frequently stressed across generations, may not recognize this reciprocal responsibility.
Family tolerance of specific behaviors may not correlate with overall support. Every person has a level of tolerance for specific behaviors that are especially difficult.
Sanford (1975) found that the following behaviors were tolerated by families of impaired older persons (in decreasing percentages): incontinence of urine (81%), personality conflicts (54%), falls (52%), physically aggressive behavior (44%), inability to walk unaided (33%), daytime wandering (33%), and sleep disturbance (16%). This frequency may appear counterintuitive, for incontinence is generally considered particularly aversive to family members. Yet the outcome of incontinence can be corrected easily enough. A few nights of no sleep, however, can easily extend family members beyond their capabilities for serving a parent, sibling, or spouse.
The Mental Status Examination
Physicians and other clinicians are at times hesitant to perform a structured mental status examination, fearing the effort will insult or irritate the patient or that the patients will view it as an unnecessary waste of time. Nevertheless, the mental status examination of the psychiatric patient in later life is central to the diagnostic workup.
Appearance may be determined by the psychiatric symptoms of the older person (e.g., the depressed patient may neglect grooming), cognitive status (e.g., the patient with dementia may not be able to match clothes or even put on clothes appropriately) and the environment of the patient (e.g., a nursing home patient may not be groomed as well as a patient living at home with a spouse).
Affect and mood can usually be assessed by observing the patient during the interview. Affect is the feeling tone that accompanies the patient’s cognitive output (
Linn 1980). Affect may fluctuate during the interview; however, the older person is more likely to demonstrate a constriction of affect. Mood, the state that underlies overt affect and is sustained over time, is usually apparent by the end of the interview. For example, the affect of a depressed older adult may not reach the degree of dysphoria seen in younger persons (as evidenced by crying spells or protestations of uncontrollable despair), yet the depressed mood is usually sustained and discernible from beginning to end.
Psychomotor activity may be agitated or retarded. Psychomotor retardation or underactivity is characteristic of major depression and severe schizophreniform symptoms, as well as of some variants of primary degenerative dementia. Psychiatrically impaired older persons, except some who have advanced dementia, are more likely to exhibit hyperactivity or agitation. Those who are depressed will appear uneasy, move their hands frequently, and have difficulty remaining seated through the interview. Patients with mild to moderate dementia, especially those with vascular dementia, will be easily distracted, rise from a seated position, and/or walk around the room or even out of the room. Pacing is often observed when the older adult is admitted to a hospital ward. Agitation can usually be distinguished from anxiety, for the agitated individual does not complain of a sense of impending doom or dread. In patients with psychomotor dysfunction, movement generally relieves the immediate discomfort, although it does not correct the underlying disturbance. Occasionally the older adult with motor retardation may actually be experiencing a disturbance in consciousness and may even reach an almost stuporous state. The patient may not be easily aroused, but when aroused, he or she will respond by grimacing or withdrawal.
Perception is the awareness of objects in relation to each other and follows stimulation of peripheral sense organs (
Linn 1980). Disturbances of perception include hallucinations—that is, false sensory perceptions not associated with real or external stimuli. For example, a paranoid older person may perceive invasion of his or her house at night by individuals who disarrange belongings and abuse him or her sexually. Hallucinations often take the form of false auditory perceptions, false perceptions of movement or body sensation (such as palpitations), and false perceptions of smell, taste, and touch. The severely depressed older patient may have frank auditory hallucinations that condemn or encourage self-destructive behavior.
Disturbances in thought content are the most common disturbances of cognition noted in the psychotic older patient. The depressed patient often develops beliefs that are inconsistent with the objective information obtained from family members about the patient’s abilities and social resources. In a series of studies, Meyers and co-workers (
Meyers and Greenberg 1986;
Meyers et al. 1985) found delusional depression to be more prevalent among older depressed patients than among middle-aged adults. Of 161 patients with endogenous depression, 72 (45%) were found to be delusional as determined by the Research Diagnostic Criteria (RDC;
Spitzer et al. 1978). These delusions included beliefs such as “I’ve lost my mind,” “My body is disintegrating,” “I have an incurable illness,” and “I have caused some great harm.” Even after elderly persons recover from depression, they may still experience periodic recurrences of delusional thoughts, which can be most disturbing to an otherwise rational older adult. Older patients appear less likely to experience delusional remorse, guilt, or persecution.
Even if delusions are not obvious, preoccupation with a particular thought or idea is common among depressed elderly persons. Such preoccupation is closely associated with obsessional thinking or irresistible intrusion of thoughts into the conscious mind. Although the older adult rarely acts on these thoughts compulsively, the guilt-provoking or self-accusing thoughts may occasionally become so difficult to bear that the person considers, attempts, or succeeds in committing suicide.
Disturbances of thought progression accompany disturbances of content. Evaluation of the content and process of cognition may uncover disturbances such as problems with the structure of associations, the speed of associations, and the content of thought. Thinking is a goal-directed flow of ideas, symbols, and associations initiated in response to environmental stimuli, a perceived problem, or a task that requires progression to a logical or reality-based conclusion (
Linn 1980). The compulsive or schizophrenic older adult may pathologically repeat the same word or idea in response to a variety of probes, as may the patient who has primary degenerative dementia. Some older adults with dementia exhibit circumstantiality—that is, the introduction of many apparently irrelevant details to cover a lack of clarity and memory problems. Interviews with patients who have this problem can be most frustrating because they proceed at such a slow pace. On other occasions, elderly patients may appear incoherent, with no logical connection to their thoughts, or they may produce irrelevant answers. The intrusion of thoughts from previous conversations into current conversation is a prime example of the disturbance in association found in patients with primary degenerative dementia (for example, Alzheimer’s disease). This symptom is not typical of other dementias, such as the dementia of Huntington’s disease. However, in the absence of dementia, even paranoid older adults do not generally demonstrate a significant disturbance in the structure of associations.
Suicidal thoughts are critical to the assessment of the psychiatrically impaired elderly patient. Although thoughts of death are common in late life, spontaneous revelations of suicidal thoughts are rare. A stepwise probe is the best means of assessing the presence of suicidal ideation (
Blazer 1982). First, the clinician should ask the patient if he or she has ever thought that life was not worth living. If so, has the patient considered acting on that thought? If so, how would the patient attempt to inflict such harm? If definite plans are revealed, the clinician should probe to determine whether the implements for a suicide attempt are available. For example, if a patient has considered shooting himself, the clinician should ask, “Do you have a gun available and loaded at home?” Suicidal ideation in an older adult is always of concern, but intervention is necessary when suicide has been considered seriously and the implements are available.
Assessment of memory and cognitive status is most accurately performed through psychological testing. However, the psychiatric interview of the older adult must include a reasonable assessment. Although older adults may not complain of memory dysfunction, they are more likely than younger patients to have problems with memory, concentration, and intellect. There are brief, informal means of testing cognitive functioning that should be included in the diagnostic workup. The clinician proceeding through an evaluation of memory and intellect must also remember that poor performance may reflect psychic distress or a lack of education, as opposed to mental retardation or dementia. In addition, to rule out the potential confounding of agitation and anxiety, testing can be performed on more than one occasion.
Testing of memory is based on three essential processes: 1) registration (the ability to record an experience in the central nervous system); 2) retention (the persistence and permanence of a registered experience); and 3) recall (the ability to summon consciously the registered experience and report it) (
Linn 1980).
Registration, apart from recall, is difficult to evaluate directly. Occasionally, events or information that the older adult denies remembering will appear spontaneously during other parts of the interview. Registration usually is not impaired except in patients with one of the more severely dementing illnesses.
Retention, on the other hand, can be blocked by both psychic distress and brain dysfunction. Lack of retention is especially relevant to the unimportant data often asked for on a mental status examination. For example, requesting the older adult to remember three objects for 5 minutes will frequently reveal a deficit if the older adult has little motivation to attempt the task. Disturbances of recall can be tested directly in a number of ways. The most common are tests of orientation to time, place, person, and situation. Most persons continually orient themselves through radio, television, and reading material, as well as through conversations with others. Some elderly persons may be isolated through sensory impairment or lack of social contact; poor orientation in these patients may represent deficits in the physical and social environment rather than brain dysfunction. Immediate recall can be tested by asking the older person to repeat a word, phrase, or series of numbers, but it can also be tested in conjunction with cognitive skills by requesting that a word be spelled backward or that elements of a story be recalled.
During the mental status examination, intelligence can be assessed only superficially. Tests of simple arithmetic calculation and fund of knowledge, supplemented by portions of well-known psychiatric tests, are helpful. The classic test for calculation is to ask a patient to subtract 7 from 100 and to repeat this operation on the succession of remainders. Usually five calculations are sufficient to determine the ability of the older adult to complete this task. If the older adult fails the task, a less exacting test is to request the patient to subtract 3 from 20 and to repeat this operation on the succession of remainders until 0 is reached. These examinations must not be rushed, for older persons may not perform as well when they perceive time pressure. A capacity for abstract thinking is often tested by asking the patient to interpret a well-known proverb, such as “A rolling stone gathers no moss.” A more accurate test of abstraction, however, is classifying objects in a common category. For example, the elder is asked to state the similarity between an apple and a pear. Whereas naming objects from a category (such as fruits) is retained despite moderate and sometimes marked declines in cognition, the opposite process of classifying two different objects in a common category is not retained as well.
Effective communication with the older adult
The clinician who works with the older adult should be cognizant of factors relating to both the patient and the clinician that may produce barriers to effective communication (
Blazer 1978b). Many older persons experience a relatively high level of anxiety yet do not complain of this symptom. Stress deriving from a new situation, such as visiting a clinician’s office or being interviewed in a hospital, may intensify such anxiety and subsequently impair effective communication. Perceptual problems, such as hearing and visual impairment, may exacerbate disorientation and complicate the communication of problems to the clinician. Elderly persons are more likely to withhold information than to hazard answers that may be incorrect—in other words, older persons tend to be more cautious. Elderly persons frequently take longer to respond to inquiries and resist the clinician who attempts to rush through the history-taking interview.
The elderly patient may perceive the physician unrealistically, on the basis of previous life experiences (that is, transference may occur). Although the older patient will sometimes accept the role of child, viewing the physician as parent, the patient is initially more likely to view the clinician as the idealized child who can provide reciprocal care to the previously capable but now impaired parent. Splitting between the physician and the children of the patient may subsequently occur. The clinician may perceive the older adult patient incorrectly because of fears of aging and death or because of previous negative experiences with his or her own parents. For a clinician to work effectively with older adults, these personal feelings should be discussed during training—and afterward.
Once physician and patient attitudes have been recognized and acknowledged, certain techniques have generally proved to be valuable in communicating with the elderly patient. These techniques should not be implemented indiscriminately, however, for the variation among the population of older adults is significant. First, the older person should be approached with respect. The clinician should knock before entering a patient’s room and should greet the patient by surname (Mr. Jones, Mrs. Smith) rather than by a given name, unless the clinician also wishes to be addressed by a given name.
After taking a position near the older person—near enough to reach out and touch the patient—the clinician should speak clearly and slowly and use simple sentences in case the person’s hearing is impaired. Because of hearing problems, older patients may understand conversation better over the telephone than in person. By placing the receiver against the mastoid bone, the patient with otosclerosis can take advantage of preserved bone conduction.
The interview should be paced so that the older person has enough time to respond to questions. Most elders are not uncomfortable with silence, because it gives them an opportunity to formulate their answers to questions and elaborate certain points they wish to emphasize. Nonverbal communication is frequently a key to effective communication with elderly persons, because they may be reticent about revealing affect verbally. The patient’s changes in facial expression, gestures, postures, and long silences may provide clues to the clinician about issues that are unspoken.
One key to successful communication with an older adult is a willingness to continue working as a professional with that person. Older adults—possibly unlike some of their children and grandchildren—place a great deal of stress on loyalty and continuity. Most elderly patients do not require large amounts of time from clinicians, and those who are more demanding can usually be controlled through structure in the interview.