Shared Video Display of EHRs: Advantages and Opportunities

For the past seven years, I’ve been doing my routine outpatient psychiatric care in offices equipped with video projection. Patients and caregivers sit beside me, sharing with me a great view of my computer screen projected across 12 square feet of the office wall across from us.

We do concurrent documentation—I explain to patients that our work together involves creating the assessment, the progress notes, the treatment plans, and prescriptions. “None of this is supposed to be a secret kept from you. Please tell me if there’s anything you see that doesn’t seem right or you don’t understand.”

While psychiatric practice has always been a collaboration between psychiatrist and patient, the documentation of the experience generally was a private activity. Patients generally did not participate in the creation of documents describing them and their treatment. As patients have increasingly begun reading their medical records, they have increasingly had questions and at times have taken serious issue with what they’ve found.

How is this shared documentation different from traditional documentation?

• Accuracy: When we create the document in isolation, mistakes go unrecognized and can lead to difficulties, even putting patients at risk. As the glowing letters grow on the display wall, my patients let me know immediately when I’ve got it wrong. “Doc, no, I had that postpartum depression after my second child.” When I’m paraphrasing or shortening a patient’s lengthy description of a stressor, I will generally type up a short phrase and ask my patient, “Did I get that about right?”

• Trust: One of the major advantages with collaborative video documentation is that patients have immediate evidence that they are being heard. Although many of my patients have had significant issues with trust, collaborative video documentation seems to promote trust from the first session. This is in clear contrast to in-session documentation with laptops or PC monitors. Concurrent documentation can involve periods of loss of eye contact that tend to reduce engagement and trust. However patients watching you interact with the EHR and putting text on the wall experience you as being involved in a shared activity for their benefit. Patients looking at the lid of your laptop or the back of your PC monitor can only wonder what you are doing.

Doing documentation together does not mean that the patient and I are always in agreement. On occasion I’m including not only my assessment, but also recording the patient’s dissenting point of view. “ ‘Patient notes the doctor believes the lithium must be taken daily to prevent future manic episodes, and the patient thinks he can take it intermittently and safely manage that fine line between performance-enhancing hypomania and full-blown mania.’ Does that sum our view up pretty well?”

Although this may seem like a daunting challenge at first, this practice of no-surprises documentation has held up with the range of adult psychiatric patients encountered in outpatient practice, including patients with psychotic disorders, substance use disorders, patients functioning well in the community, and patients in need of ACT-level care. Our experience suggests that no-surprises documentation reduces the likelihood of patients later filing grievances about their care or documentation.

• Effectiveness: There is a lot of information to be reviewed with patients. There are times when the fastest and most reliable means to review information together is to do so visually. I can often accomplish medication reconciliation faster and more reliably presenting a screen that lists my most recent prescription data for the patient and asking, ”Has any of this changed?” We can create a shared treatment plan together that is all the more real for the patient because it is also appreciated visually.

• Patient Satisfaction: Patients frequently remark that they like being able to work on documentation together and indicate that they would appreciate the opportunity to do this with their other providers.