Mental Health Consumers as Peer Interviewers

Thirty-five individuals with serious and persistent mental illness (schizophrenia, schizoaffective disorder, bipolar disorder, or major depression) applied for a job as a peer interviewer after seeing advertisements posted at Project Return clubs. Project Return is a self-help organization run by and for mental health consumers. Seventeen of the 35 did not complete training due to physical illness, lack of interest, or insufficient time.

Of the 18 consumers who completed training, eight were female and ten were male. Two were African American, three Asian, eight Caucasian, one Hispanic, two of mixed racial background, one Native American, and one Pacific Islander. Data on age were not collected.

The interviewers were trained in three hours of didactic presentations and practice. The didactic material explained the purpose of the instrument, emphasized the importance of confidentiality, and described the personal qualities needed to conduct the interview. Practice interviews were then conducted, and all were audiotaped. The tapes were reviewed by the trainer, and feedback was given during an hour of individual supervision.

Each interviewer was given a list of Project Return members to contact who had agreed to be interviewed after seeing advertisements posted at the clubhouses. The interviewers were given copies of the interview forms, blank tapes, tape recorders, and time sheets to record their hours and expenses. All interviews were audiotaped so that the research team could confirm that the interview was performed and that procedures were followed. The interviewers were paid $5 an hour for training, supervision, and interviewing and were compensated for all transportation expenses. Typically, an interview lasted 60 to 90 minutes.

Interviewers were expected to complete the interviews within two weeks. They received a reminder phone call after one week and met with the supervisor (another consumer) or the trainer the week after the interviews were completed. The project spanned a nine-month period (June 1996 to March 1997), during which time the interviewers were offered ongoing supervision and support by both the supervisor and the trainer.

Each interviewer assessed between one and 32 clients. The mean±SD number for the 18 interviewers was 13.56±9.72. All interviewees gave written consent to the study, and all were paid $10 for the interview. A total of 243 clients were interviewed, of whom 203 were living in the community and 40 were inpatients on a locked unit at a skilled nursing facility.

The purpose of this study was twofold. First, the study sought to verify that consumers with little experience as mental health workers can accurately perform a structured task relevant to mental health treatment of their peers. Second, the study determined the interviewers' reactions to accomplishing the task.

Not only were consumers accurate and dependable workers, but most enjoyed the work and felt their lives had been enhanced by it. Furthermore, like the interviewees, the interviewers reported benefiting from the content of the assessment because it allowed them to reassess their own needs, desires, and goals in a more focused manner.

Work in the mental health field is attractive to many consumers. As a work environment, the mental health system is far less stigmatizing than other types of environments. It also offers consumers the chance to make friends and help their peers. Many consumers are not able to work as case managers, but they could learn the skills to quite competently perform well-structured treatment-relevant tasks such as client interviews. Mental health teams and support groups can create such work opportunities by dividing existing larger-scale jobs into smaller delimited tasks. The more structured the task, the more consumers can be empowered to work and to truly become part of collaborative team efforts.

Dr. Lecomte's work on this project was supported by a fellowship grant from the Conseil Quebec de Recherche Sociale. This work was partly supported by grant 30911 to the Intervention Research Center for Schizophrenia (Robert P. Liberman, M.D., principal investigator) from the National Institute of Mental Health.

Dr. Lecomte is a postdoctoral fellow in psychology at the Clinical Research Center for Schizophrenia at the University of California, Los Angeles (UCLA). Ms. Wilde is a research associate and Dr. Wallace is visiting professor of medical psychology at the UCLA Intervention Research Center for Schizophrenia. Address correspondence to Dr. Wallace at Psychiatric Rehabilitation Consultants, P.O. Box 2867, Camarillo, California 93011-6022 (e-mail, [email protected]).