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Promoting High-Value Mental Health Care
Published Online: 20 January 2021

How to Reduce the No-Show Rate in the Psychiatric Oncology Clinic: Clinical Safety and Effectiveness Project

Abstract

Mental health stability among patients with cancer improves adherence to oncology treatment, contributing to better outcomes. In a comprehensive cancer center, the no-show rate for the psychiatric oncology clinic was higher than that of any other clinic at the center. A quality improvement project was designed to enhance patients’ engagement in their mental health visits to emotionally equip them for their oncology treatments. Five months of data were reviewed, and strategies were implemented to remove barriers to attendance. These efforts markedly reduced the no-show rate. Addressing barriers to mental health care improved attendance at the mental health clinic.

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Information

Published In

Go to Psychiatric Services
Go to Psychiatric Services
Psychiatric Services
Pages: 610 - 613
PubMed: 33467873

History

Received: 27 September 2019
Revision received: 25 November 2019
Revision received: 3 June 2020
Revision received: 22 June 2020
Accepted: 24 July 2020
Published online: 20 January 2021
Published in print: May 01, 2021

Keywords

  1. Patient compliance
  2. Quality improvement
  3. no-show
  4. mental health
  5. barriers
  6. strategies

Authors

Details

Anis Rashid, M.D. [email protected]
Psychiatric Oncology Center, MD Anderson Cancer Center, University of Texas, Houston. Marcela Horvitz-Lennon, M.D., and Kenneth Minkoff, M.D., are editors of this column.
Kathie Rickman, Dr.P.H., M.S.N.
Psychiatric Oncology Center, MD Anderson Cancer Center, University of Texas, Houston. Marcela Horvitz-Lennon, M.D., and Kenneth Minkoff, M.D., are editors of this column.
Smita Saraykar, M.D., M.P.H.
Psychiatric Oncology Center, MD Anderson Cancer Center, University of Texas, Houston. Marcela Horvitz-Lennon, M.D., and Kenneth Minkoff, M.D., are editors of this column.

Notes

Send correspondence to Dr. Rashid ([email protected]).
This study was presented in part at the annual meeting of the American Psychosocial Oncology Society, February 13–15, 2014, Tampa, Florida.

Funding Information

The authors report no financial relationships with commercial interests.

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