The Influence of Patients' Compensation-Seeking Status on the Perceptions of Veterans Affairs Clinicians

Potential study subjects were clinicians in VA specialized PTSD programs. A random sample of program coordinators who were listed in the 1996 VA Directory of Specialized PTSD Programs were asked to distribute anonymous surveys to clinicians who were working on their teams. All the coordinators agreed and requested between three and 25 surveys. The number of surveys requested was only an approximation of the actual number of clinicians to whom coordinators would give the surveys.

A within-subject design was used in this study. Participants responded to the same set of questions in reference to three groups of patients with PTSD who differed in their compensation-seeking status. These three groups were the non-compensation-seeking group, defined as veterans who were not seeking service-connection benefits for the first time or were not seeking an elevation of their service-connection status and were not rated as permanently disabled as a result of PTSD; the compensation-seeking group, defined as veterans who were seeking service-connection benefits for the first time, were applying for an elevation of their service-connection status, were appealing a rejected claim, or were applying for permanent status; and the permanent compensation group, defined as veterans who were certified as permanently disabled because of PTSD and thus were awarded compensation without being subject to reevaluation.

The survey, developed for this study and based on concerns about the evaluation and treatment of veterans who seek compensation (9,10), included a 27-item questionnaire about treatment engagement. The questionnaire incorporates the Patient Engagement Subscale (PES) and the Therapist Engagement Subscale (TES). The 18-item PES asks about patients' involvement in treatment (Cronbach's alpha greater than .8 in all three patient groups). For example, the clinicians were asked to rate patients' motivation to improve and their trust in clinicians' commitment to helping them. The nine-item TES asks about the clinicians' work (Cronbach's alpha greater than .7 in all three patient groups). For example, clinicians rated their optimism about the patients' improvement and their work satisfaction while treating these patients.

Each item of the PES and the TES is rated on a scale ranging from 0 to 7, with 0, 3, 5, and 7 indicating that an attribute is not at all, a little, somewhat, or very present, respectively. Two additional questions asked respondents about the effect of pursuit of service connection for PTSD on the therapeutic relationship and treatment in general. The items used scales ranging from -5, very negatively, to 5, very positively.

A total of 194 surveys were sent to 27 sites in 19 states in the East, the West, the Midwest, and the South as well as Washington, D.C. Sixty surveys were returned from 20 VA facilities in 16 states and in Washington, D.C., for a response rate of 31 percent. This rate is only a conservative estimate of the actual response rate, given the likelihood that not all the surveys were distributed.

Only surveys that included ratings for veterans in each of the three service-connection categories were retained for the analyses. Ten surveys were excluded because the respondents had never worked with veterans who were permanently service connected or with veterans who were not seeking compensation. The 50 remaining respondents comprised 12 psychiatrists, 13 psychologists, five social workers, eight nurses, two students, and ten respondents from other professions.

A majority of the respondents were male (30 respondents, or 60 percent), white (42 respondents, or 84 percent), nonveterans (33 respondents, or 66 percent) who had worked with both male and female outpatients with PTSD (40 respondents, or 80 percent). Half had worked with inpatients who had PTSD (26 clinicians, or 52 percent). All had worked with veterans who had a history of combat trauma, and most had worked with veterans who had a history of sexual trauma (40 respondents, or 80 percent). The mean±SD number of years that the clinician had been working with PTSD patients at a VA facility was 6±4.78. The study participants did not differ in ethnicity, sex, military experience, or profession from the clinicians who were excluded.

To determine how clinicians viewed the treatment engagement of the three groups of patients, a repeated-measures analysis of variance (ANOVA) was conducted on PES scores. Service-connection status was the within-subject factor. This analysis showed a significant effect of service-connection status on clinicians' perceptions (F=49.14, df=2, 48, p<.001). Bonferroni-corrected pairwise comparisons showed that clinicians had the most favorable view of veterans who were not seeking compensation and the least favorable view of those who were seeking compensation; their views of the group of veterans who had been certified as permanently disabled fell in the middle (p<.05 for all comparisons).

To determine how clinicians viewed their work with these three groups of patients, a repeated-measures ANOVA was conducted on TES scores, with service-connection status as the within-subject factor. This analysis showed a significant effect for service-connection status (F= 44.13, df=2, 48, p<.001). Clinicians had the most favorable view of their work with the veterans who were not seeking compensation and the least favorable view of their work with those who were seeking compensation; clinicians' perceptions of their work with the third group fell in the middle (p<.05 for all comparisons). The mean TES and PES scores are listed in Table 1.

A majority of clinicians indicated a belief that the pursuit of service connection had a negative impact on the therapeutic relationship (38 clinicians, or 78 percent) and a negative impact on treatment in general (38 clinicians, or 76 percent). Significant negative correlations were found between the number of years spent working with patients who had PTSD and clinicians' perceptions both of patients who were seeking compensation and of patients who were permanently disabled (r=-.31 and -.30, respectively, p<.05), indicating that the longer a clinician had been working with PTSD patients, the worse his or her perceptions of these two groups of veterans would be.

VA clinicians working in PTSD programs had a more negative view of the treatment engagement of patients who were seeking compensation for PTSD than of that of patients who were not actively seeking compensation. The fact that clinicians had more negative perceptions of veterans who were seeking compensation than of those who had been certified as permanently disabled suggests that compensation seeking per se and not the degree of functional limitation affects these perceptions. A veteran who is permanently service connected because of PTSD may be more disabled than one who is seeking compensation, because such a veteran has been identified as having chronic and intractable PTSD. The more time a clinician had spent working with patients who had PTSD, the more extreme these perceptions were. This finding suggests that the more experience clinicians accumulate, the more negative will be their view of the impact of compensation seeking on clinical work.

Caution is necessary in interpreting these results, because the response rate was low and the sample small. It is possible that only clinicians who had negative views of veterans who were seeking compensation completed surveys. Future research should examine the generalizability and validity of these findings and their impact on evaluation for and treatment of PTSD.

This work was supported by Veterans Affairs health services research and development grant II-R-98-057-2.

The authors are affiliated with the mental health patient service line of the Veterans Affairs Medical Center, 1 Veterans Drive, Minneapolis, Minnesota 55417 (e-mail, [email protected]). Dr. Sayer is also affiliated with the University of Minnesota, Minneapolis campus.