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Published Online: June 1993

Comparison of Patient and Staff Surveys of Consumer Satisfaction

Dianne Polowczyk, Martin Brutus, Alexandra A. Orvieto, Jackie Vidal, and Donna CiprianiAuthors Info & Affiliations

Publication: Psychiatric Services

Volume 44, Number 6

https://doi.org/10.1176/ps.44.6.589

Abstract

The preliminary findings suggest that involving consumers as surveyors in satisfactions studies produces findings that differ from those in studies by staff surveyors. Consumer involvement may help improve research validity and needs to be explored further. These initial attempts are encouraging and provide a basis for identifying consumers' concerns in order to help them become more effectively involved in their own care.

Development of methods to validly assess consumer satisfaction can also have wide-ranging beneficial effects on the psychiatric community's ability to provide more appropriate services. Consumer involvement in satisfaction surveys can help us provide better services. To achieve optimal outcomes, treatment of mental illness must be a cooperative venture.

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Information & Authors

Information

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Go to Psychiatric Services

Go to Psychiatric Services

Psychiatric Services

Volume 44 • Number 6 • June 1993

Pages: 589 - 591

History

Published in print: June 1993

Published online: 1 April 2006

Authors

Affiliations

Dianne Polowczyk

Kings Park (N.Y.) Psychiatric Center

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Martin Brutus

Kings Park (N.Y.) Psychiatric Center

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Alexandra A. Orvieto

Kings Park (N.Y.) Psychiatric Center

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Jackie Vidal

Kings Park (N.Y.) Psychiatric Center

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Donna Cipriani

Kings Park (N.Y.) Psychiatric Center

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