Vaccination Conversations: Influencing Critical Health Behaviors in COVID-19

Many health care professionals are increasingly fatigued and frustrated by a seemingly endless pandemic; ongoing social and occupational uncertainties; and attacks on the legitimacy of science, medicine, and even health care personnel themselves. Our ability to communicate effectively and negotiate challenges are essential to addressing vaccine-related concerns with patients. Being tired, hungry, frustrated, or otherwise under extremes of stress will diminish our effectiveness in managing these difficult discussions. Addressing basic physiologic needs (sleep, stress, nutrition, hydration) increases our ability to engage with patients on vaccinations and other challenging topics. Assessing our own perceptions of COVID-19 and ensuring we are fully educated on the vaccines being used at our facility will help us make informed recommendations to our patients. A brief check-in with a trusted family member, friend, or colleague can provide helpful feedback on the extent to which we are prepared to effectively navigate vaccination conversations with patients.

Patient perspectives on vaccines typically fall in three categories, which correspond to various stages of change: ready (preparation), hesitant (contemplation), and refusal (pre-contemplation). Different approaches are needed to facilitate behavior change at different stages and knowing our patients’ perspectives allows us to direct energy and resources to those most likely to benefit.

Patients who are ready (preparation) for a vaccine should be encouraged for their positive health behavior choices, have any questions answered, and given information about when and where to get a vaccination. Individuals who express hesitancy (contemplation) may transition to being “ready” following effective motivational interviewing, where the health care professional explores the patient’s concerns and discusses potential benefits and drawbacks of each course of action. This mutually respectful exchange builds trust and enhances therapeutic rapport, a positive predictor of behavior changes in patients. More than one conversation may be necessary, and providing patients with information and an opportunity to talk again are appropriate when consensus cannot be reached.

Those who express refusal (pre-contemplation) should have their perspective respected. Health care professionals can respectfully inform the patient that they recommend the vaccine and offer to speak further if the patient would like to talk later. Efforts to change the behavior of those who are pre-contemplation are rarely successful. Paradoxically, they may have the unintended consequence of furthering mistrust, deepening divides, injuring rapport, and ultimately reducing the chance that common ground will be attainable in the future.

In addition to stage of change, patients are part of communities with unique cultures who live and work in settings experiencing a variety of contextual factors around this event and previous disasters. For instance, people of color and those who are in migrant or refugee status may have significant mistrust toward institutions resulting from personal and family experience in the United States or their country of origin. Various faith communities have concerns about receiving vaccinations, believing vaccination to be against their religious beliefs and practices. Many in our society are also having their perceptions of COVID-19 vaccines shaped by ongoing political discourse and the government administration that initiated and oversaw vaccine development through Operation Warp Speed. An understanding of these cultural and contextual factors engenders trust and enhances collaboration.

Knowing our audience and understanding principles of health behavior change communication lay an important foundation for finding the right words to talk with patients. In addition, communication and messaging have served as critical tools for shaping health behaviors in previous infectious disease outbreaks. On a community level, developing partnerships with trusted community leaders can aid in connecting with patients who might otherwise be difficult to reach. This partnership allows a better understanding of values, beliefs, and practices to aid with tailoring educational messaging for various communities. Community leaders also serve as trusted messengers who will exert significant influence on perceptions of risk and engagement in health behaviors by community members.

Communication with individual patients should similarly be tailored to increase patient understanding and receptivity. For instance, the use of medical jargon is increasingly associated with confusion, mistrust, and lack of behavior change. Health care professionals are trained to use complex medical terminology, though more understandable and down-to-earth language often serves to enhance trust and build rapport. In addition, using language that normalizes feelings, such as talking about concerns rather than using clinical words like anxiety, avoids overmedicalizing and more accurately characterizes the experiences of most patients.

Behavior change is often motivated by feelings rather than facts. Appealing to areas of strong emotional importance to a patient are often more effective than numbers and statistics. Strategic self-disclosure from health care professionals, such as sharing their personal concerns about vaccines or a challenge experienced by their child with a prior vaccination, can humanize health care professionals, strengthen the therapeutic bond, and lower barriers to patients’ behavior change. Discussions that stay away from controversial topics (such as politics or religion) to focus on more universal values, such as family safety, aid in reaching common ground, even when patients and providers differ on other beliefs and practices related to managing the pandemic. The use of guilt, shame, or criticism rarely motivate behavior change, may further entrench patients in or move them toward vaccine refusal, and should be avoided.

Health care professionals and patients may not come to an agreement. Ultimately, it is an individual’s choice whether or not to receive a vaccine, and it is essential that health care professionals respect patient autonomy. Verbalizing a respect for each patient’s right to choose and, perhaps, setting up a time to follow up and discuss further or simply leaving the door open to future conversations will enhance the potential for patients to become open to vaccinations.

Health care professionals are critical health education messengers, for patients and their broader communities, in the effective dissemination of vaccinations that are essential to ending the COVID-19 pandemic. Being physically and mentally prepared, understanding the cultural and contextual factors influencing individuals and communities, and shaping messages using communication best practices will help “move the needle” to encourage patients to get vaccinated during this crucial inflexion point in the global pandemic.

The views expressed are those of the authors and do not necessarily reflect the views of any other organization or entity. The author has no conflicts of interest or relevant disclosures. ■